Cloud Telephony Technology Sales Expected to Reach $51.5 Billion by 2032, Finds Market Study

According to a recently published analysis by Fact.MR, the global cloud telephony services market is predicted to grow 2.5x during 2022-2032, reaching a market size of US$ 51.5 Billion. It is estimated that the market will increase by US$ 30.8 Billion in terms of raw dollars. Forecasts put the market size for cloud telephony services at $20.7 Billion by 2022. The development of more advanced communication systems is credited with this expansion.

The History

From 2016 to 2021, the cloud telephony market grew at an impressive 10.6% CAGR in terms of value, reaching a total of US$ 17.7 Billion. The fast change from traditional phone lines to IP-enabled telephony services is a big reason why the market is growing. During the COVID-19 pandemic, the market grew even more because companies had to rely on virtual technologies, such as frequent audio calls, because so many people were working from home.

Why Is The Cloud Beneficial In Communications?

The ability of cloud telephony to grow or shrink is especially useful for the hybrid work models that are common today. Business continuity is built into cloud systems, so problems like power failures or natural disasters that only occur in one place don't affect them. This also lets businesses switch agents to work from anywhere (WFA) when they need to. Even if something bad happens near one data centre, the communication systems are safe because they have backups and backup power generators. This also lets businesses switch agents to work from anywhere (WFA) when they need to. Even if something bad happens near one data centre, the communication systems are safe because they have backups and backup power generators.

How Can Unified Communications Help Further?

Maintaining fruitful lines of communication is critical to the success of your organisation. It facilitates communication between staff and clients, guarantees high quality service, lets teams work together, and keeps operations running smoothly. There has been a dramatic rise in the importance of unified communication solutions to a company's IT strategy.

Having dependable tools for communicating is crucial to your business in a time when remote working is the 'standard' and employees are more geographically distributed than ever. Face-to-face engagement (even if only virtual via video call) is essential, and the ability to gather diverse departments together for weekly updates is crucial.

This is essentially unified communications. Unified communications, in its most basic form, integrates all of an organisation's means of communication into one unified system. Audio, video, and text (through email, text message, instant message, and video conferencing) are all common components. A company's digital transformation strategy should now include unified communications. There is more information online (https://www.gamma.co.uk/resources/blog/beginners-guides-to-uc-what-is-unified-communications/), and it’s well worth researching the idea to help your business thrive in this digital and forward-moving (in terms of technology) world.

Unified Communications and The Cloud

Companies in today's more interconnected and competitive marketplace need to be exceptional communicators and team players or risk losing out on growth possibilities and falling behind the competition. Organisations can boost collaboration, employee productivity, and service to customers with the help of unified communications (UC) technologies. These options allow for reliable, continual communication between people, independent of physical location or available technology.

Cloud computing is quickly becoming the IT delivery mechanism of choice for organisations today and is one of the most efficient delivery models for UC.

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Phillipe Jeune

Phillipe Jeune

Phillipe Jeune is a Paris-based freelance journalist, and an occasional contributor to EU Today. He has a background in intelligence gathering, and he specialises in business and political matters, with a particular interest in Central Asia, the Middle East, and the Americas.

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